Returns, refunds and/or cancellations are not currently allowed for online purchases.
Exclusives/Special Releases are FINAL SALE; merchandise marked final sale cannot be exchanged.
All exchanges must be authorized by us before sending merchandise back. Simply contact our Customer Support team by emailing firstname.lastname@example.org within 14 days of the order's delivery date.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags.
Original shipping fees are not refundable. After receiving the merchandise, we require up to 5 business days to process the exchange. Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Portel Company.
Orders usually ship out within 3-5 days via USPS First-Class Mail. You will receive tracking information once it becomes available.
Please allow 7 - 10 business days for domestic orders.
Please allow 10 - 21 business days for international orders.
If you would like to ship via a different method, please contact us and we will be more than happy to try and work with you (additional shipping fees may be involved). We ship to many international destinations. All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process.
Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Portel Company will not provide any form of refund nor reship the order.
If an item is backordered, we will notify you ASAP and let you know estimated ship time. Backorders usually ship within 10-14 days.
Portel Company may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Portel Company will issue you a refund.
BY LAW OR TO PROTECT RIGHTS
We may disclose information upon governmental request, in response to a court order, when required by law to protect our or others' rights, property or safety. We may also share information with companies assisting in fraud protection or investigation.
We use a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our databases.
However, like other companies, Portel Company cannot guarantee 100% the security or confidentiality of the information you provide to us.